Frequently Asked Questions

How do I contact you?

Either by e-mail sales@4-id-shop.co.uk or by phone (44)  1482  634694

When can I contact you?

You can e-mail the office 24/7. Someone regularly checks the email enquiries / orders every single day and we try and ensure a response within 1-2 days. If we can we will respond straight away! You can call the office Mon - Sat 8am - 6pm If there is no reply please use the answering service. If you are wanting to speak to someone outside of these hours please feel free to try as quite often someone is in the office  or the  phones are diverted we believe in making it as easy as possible to reach us at a time that suits you!

How much is Shipping in the UK?

Shipping to Mainland UK on orders up to £250.00 is £6.95  & Shipping to Northern Ireland is £14.95.  We try and keep  our shipping costs low by subsidising the rate that we actually pay to our couriers.

Do you ship to Republic of Ireland & The Highlands & Islands?

Yes we ship to the following places for £14.95 Republic of Ireland, Channel Islands, Isle of Man, Scottish Highlands, Isles & Isles of Wight.

Do you ship outside the UK?

Yes we ship all over the world. As shipping rates vary enormously due to different sizes and weights of items we encourage you to email us with the product code & quantity you require plus the shipping destination and we will get back to you asap with a quotation sales@4-id-shop.co.uk

How long  does the  shipping take?

For Mainland UK we try & dispatch all the orders within 2-5 days of the payment being received. For Wallpaper & Fabric the lead-time is generally  5-7 working  days.

What if my item is out of stock?

We do carry some items in stock whilst others we order in specially to meet demand. If your item is out of stock we will notify you straight away of the lead-time and if this is not acceptable then we will cancel the order and arrange for a full refund to be given

What if I want to return my item?

For Wallpaper & Fabric orders due to mixed batch numbers we can only accept returns of 3+ rolls or 5+ m's. There is a restocking fee of £25.00 for wallpaper orders & 20% for fabric orders. Wall-arts are a special order product and returns are only accepted for faultyproduct, we cannot accept returns if you change your mind. For all other items there is a restocking fee of 10%

What if my item is faulty?

We check all orders prior to dispatch however if you do find your purchase to be faulty a replacement item will be sent. If a replacement is not available a full refund will be given. The faulty item will need to be returned but we will of course pay for the return shipping costs